Terms of Service

Last Updated: 24 September 2026

Sandhya Books ("Sandhya Books", "we", "us", or "our") operates the website https://sandhyabooks.com/ (the "Website") and provides online book purchasing and related services.

This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit our Website, create an account, place an order, contact us, subscribe to our communications, or otherwise use our services.

By using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

Account Information Full name Email address Mobile/telephone number Account credentials Communication preferences Order and Delivery Information

When you purchase books from us, we may collect:

Name of recipient Billing address Shipping/delivery address Mobile number Email address Order details Products purchased Quantity and price Delivery instructions Order history Payment Information

Payments may be processed through third-party payment service providers.

We generally do not store complete debit-card, credit-card, UPI PIN, banking-password or other sensitive payment credentials on our servers.

Payment information may be collected and processed directly by the relevant payment gateway in accordance with its own privacy and security policies.

Communications

If you contact us through email, contact forms, telephone, social media or other channels, we may retain the information necessary to respond to your request and maintain customer-service records.

Automatically Collected Information

When you access the Website, certain technical information may be collected automatically, including:

IP address Browser type and version Operating system Device information Approximate geographic information derived from technical data Pages visited Referring pages Date and time of access Website interaction information Error and diagnostic information Cookies and Similar Technologies

We may use cookies and similar technologies to:

Keep you signed in Maintain shopping carts Remember preferences Improve website functionality Understand website usage Improve performance and security Measure marketing or advertising performance, where applicable

You may control cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

2. How We Use Your Information

We may use information for purposes including:

Creating and managing customer accounts. Processing and fulfilling orders. Processing payments. Delivering purchased products. Providing order confirmations and updates. Providing customer support. Processing returns, refunds and exchanges. Preventing fraud, abuse and unauthorized transactions. Maintaining Website security. Improving our products, services and Website. Personalizing certain Website experiences. Sending transactional communications. Sending promotional communications where permitted and, where required, with appropriate consent. Maintaining accounting, tax and business records. Complying with applicable legal and regulatory obligations. Establishing, exercising or defending legal claims. Performing analytics and service improvement.

We will seek to limit collection and processing to information reasonably necessary for the relevant purpose.

3. Legal Basis and Consent

Where consent is required under applicable law, we will seek consent in an appropriate manner.

Where processing is necessary to provide a service requested by you, fulfil an order, comply with a legal obligation, protect our services, or for another legally permitted purpose, we may process relevant information for that purpose.

Where processing is based on consent, you may withdraw that consent subject to applicable law and any consequences that necessarily follow from withdrawal.

Withdrawal of consent does not affect processing that was lawfully carried out before withdrawal.

4. Sharing of Information

We do not sell your personal information as a commercial commodity.

We may share information with service providers where reasonably necessary to operate the Website and fulfil our services.

These may include:

Payment processors and payment gateways Courier and logistics providers Hosting and cloud infrastructure providers Email and communication service providers Analytics and monitoring providers Website security providers Customer-support providers Accounting, tax and professional advisers Government authorities or law-enforcement agencies where legally required

Such parties may receive only information reasonably necessary for the relevant service or legal purpose.

5. Payment Processing

Payments may be processed through third-party payment providers such as Razorpay or other payment processors made available on the Website.

When you make a payment, the payment provider may process payment-related information in accordance with its own terms and privacy policy.

Sandhya Books does not request or intentionally store your UPI PIN, banking password or card PIN.

6. Shipping and Delivery

To fulfil an order, we may provide relevant information such as your name, address and telephone number to the applicable logistics or delivery provider.

This information is used for delivery, shipment tracking, customer communication and related purposes.

7. Marketing Communications

We may send newsletters, offers, product announcements and other promotional communications where legally permitted.

You may unsubscribe from marketing communications using the unsubscribe mechanism provided in the communication or by contacting us.

Transactional communications, such as order confirmations, payment confirmations, shipping updates and important account notices, may continue where necessary to provide our services.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

Providing services Maintaining customer and transaction records Accounting and taxation Resolving disputes Preventing fraud Enforcing agreements Complying with legal obligations

When information is no longer reasonably required and there is no legal requirement to retain it, we may delete, anonymize or securely dispose of it.

9. Data Security

We implement reasonable technical and organizational safeguards intended to protect personal information against unauthorized access, alteration, disclosure, loss, misuse or destruction.

However, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

10. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, including rights to:

Obtain information regarding processing of your personal data. Request correction of inaccurate information. Request deletion where legally applicable. Withdraw consent where consent is the basis of processing. Exercise applicable grievance or complaint rights. Request information regarding the processing of your personal data.

Requests may be submitted using the contact details provided below.

We may need to verify your identity before processing certain requests.

11. Children's Information

The Website is intended for general consumers and is not knowingly directed at children in circumstances where collection of their personal information is prohibited by applicable law.

If you believe that a child has provided personal information in violation of applicable requirements, please contact us.

12. Third-Party Websites

The Website may contain links to third-party websites, payment services, social-media platforms or other services.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policies applicable to those services before providing information to them.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The revised version will be published on this page with an updated "Last Updated" date.

Your continued use of the Website after an update constitutes acknowledgment of the revised Policy to the extent permitted by applicable law.

14. Contact and Grievance Redressal

For privacy questions, data requests or complaints, see our about us page.

We will make reasonable efforts to acknowledge and resolve legitimate complaints within the period required by applicable law.

15. Governing Law

This Privacy Policy is governed by the laws applicable in India.

Any disputes relating to privacy or processing of personal information shall be subject to applicable Indian law and the jurisdiction specified in our Terms of Use, subject to applicable consumer-protection laws.